KylixiStudioStart a projectEffective October 6, 2026 · 2026-10-06-v2
KylixiStudio does not offer discretionary refunds for one-off credit packages, digital products or VIP purchases. Change of mind, accidental selection, unused credits or failure to use a purchase does not create a refund entitlement. Commissioned work is governed by the scope and cancellation terms agreed in your project quote.
Review the complete price, credit quantity, product description, compatibility requirements and agreed scope before confirming payment. Credits are usable for eligible KylixiStudio purchases and are not redeemable for cash except where required by law. Purchased credits do not expire, and we do not charge inactivity fees.
This policy does not exclude or limit rights or remedies available under applicable law, including statutory warranties, cancellation rights, or remedies for misrepresentation, defective products or services not supplied as required. You may report an unauthorized payment or use an applicable payment-provider dispute process. Provider eligibility rules apply.
Contact the studio through the KSDigital Portal or the business contact details on your receipt. Include your transaction reference and a description of the issue. We assess the evidence and provide any remedy required by law or an applicable payment-provider decision. Contacting support does not replace or restrict a statutory claim.
For carts containing multiple products, amount-only partial refunds are allocated proportionally across the paid items, and the corresponding credits or VIP entitlement are adjusted. Where permitted, a refunded or reversed transaction removes the corresponding credits, promotional bonuses or refunded entitlement. You cannot retain both a refund and the refunded purchase. Policy updates apply to future purchases and do not remove rights attached to an earlier purchase.